LotusLive vs. Office365: Test 3 - IM

Both LotusLive and Office365 offer instant messaging capabilities.  They are also both built on their respective vendor’s enterprise IM platform, Lync 2010 in the case of Office 365 and Sametime 8.5.x in the case of LotusLive.  Both vendors make their clients available for download as well.  The installation of Lync was very straight forward.  Simply click through the series of Next through Finish until you are done.  To find the installer, it is a link right off of your portal landing page.

Click through to select your language and chose either the 32bit or 64bit installer as appropriate for your system.

After it is installed and you launch it, you are presented with the following window:

For LotusLive, they also have an installation link right from the landing page, however theirs is labeled Downloads and Setup.

Click through, and you are taken to the Downloads page where the first link is for Sametime.

Click the link to View Sametime Instant Messaging options.

Then under #2, you have the option to install Sametime for either Windows, Mac, or RPM-based Linux operating systems.  *NOTE* The linux installer is therefore for distributions like Fedora or RedHat, and excludes Ubuntu unless you use something like Alien to repackage the installer as noted here.

After you download and unpack the zip file, run the installer and follow the series of Next though Finish.  You launch Sametime and now are presented with this window:

This may be where the similarities end.

Let’s first take a closer look at Sametime.  The product ships with Outlook and Office integration features, but they are not installed or turned on by default.  The process is documented fairly well in the wiki article 10.1 Integrating Lotus Sametime with Microsoft Office and continued in 10.2 Integrating Lotus Sametime with Microsoft Outlook.  With these features enabled, you will be able to look up users to determine their presence, save chat transcripts to Outlook, and should be able to start a chat from Outlook.

Working with Sametime is relatively intuitive if you have ever used other chat clients (like Pidgin) as they have buttons to add new contacts, start a chat, and most features you look to initiate from your chat window.

Lync also integrates with Outlook.  It provides you with a tighter integrated experience, as you would expect.  Presence indicators show up next to users’ names in the Inbox

Manipulating your buddy list is somewhat different between these two platforms.  To manage your buddy list in Sametime you need to access the New Contact dialog by either selecting the buddy icon, and then select New Contact.. or simply right click in the group you want to add the user and select Add Contact…

You will then be presented with the dialog to search for contacts to add to your buddy list.  *NOTE* Your contacts need to be active to be found when you search for them.

In Lync, it was not as intuitive to me at first, but the search bar for finding contacts .  You need to have a portion of the name which you want to add and start by searching for the name.  You can not easily browse a list of all of the users.

Once you find the user( s ) you can use the “+” button to add the contact to your buddy list.

Initiating a chat with a contact is the same in both clients, you can double click the contact you wish to start a conversation with.  The chat windows both look similar as well.

As you can see, the chat systems are very similar in function.  They both are integrated into their respective mail clients very well and the web interfaces.  The biggest gap I have seen is the Outlook integration with Sametime, but this is expected given the vendor difference.

I personally like both of the interfaces.  The Lync client does not have an intuitive way to shut down the client that I can find.  It is not in the menus of the interface, and actually has to be done with the system tray icon.

LotusLive vs. Office 365: Trial 2 (Email)

Now that I have my five test users in both Office 365 and LotusLive, the first thing I would expect an organization to want to do is start communicating.  With the exception of maybe the most advanced social businesses, the dominant mode of business communication today is still email.

Both offerings provide you with a link to access your web based email in just one click from the landing page after signing in.  Their interfaces are similar enough in that you have an Inbox, Drafts, Sent Items, Trash, and Spam/Junk on the left side in the typical location.  The main pane opens to your Inbox in a list format.

Office 365 displays a preview of the selected message, in just the same way that Outlook does.  LotusLive does not have a preview from the list view by default.

LotusLive provides tab style links at the top of the user interface to quickly access your individual Contacts, Calendar, and Preferences.  There does not appear to be any facility for ToDo’s within your Mail.  (This functionality can be performed elsewhere in LotusLive.)

Office 365 also provides quick access to your Calendar and Contacts, but in line with your other left-hand navigation.  In addition to the common features, Office 365 presents the users with Tasks (or ToDo’s) right in the mail interface, just like their rich client. (Outlook)

Web-based email has become more feature rich, both in on-premise products and in freely available products.  We expect common features like flag for follow-up, spell checking, folder management, search capabilities, attachment handling, and others I am sure to be missing.  This list of features is present in both solutions and intuitive enough to use, in my opinion.

That said, web based email is not realistic for laptop users who need access to email while off-line or disconnected.  Both LotusLive and Office 365 state they support Outlook as a rich client, so I will try to configure Outlook 2010 to access both and contrast the experience.

Here is the video of setting up Outlook for Office 365. 

Before I started configuring Outlook for LotusLive, I found the help documentation to explain how to do it here.  The instructions indicated you needed to supply your IMAP/SMTP server information in the format of yoursiteID-smtp.mail.lotuslive.com.  This was not very intuitive to me, but fortunately, IBM supplies this information in the Administration section of LotusLive.  To locate your server information, log into LotusLive and enter the Administration area.  Click on iNotes on the left hand side, and locate your server information at the bottom of the page.

Armed with the nitty-gritty, it was time to get to work.  Here is the video of me configuring Outlook for LotusLive.

Both solutions support Outlook 2010 as advertised.

Office365 provides your organization with GAL features like an on-premise deployment of Exchange would, where LotusLive does not.  You still have access to personal contacts, and calendaring with both services.  I would imagine the delegation of email and calendaring to function when using Office365, but it does not work when using LotusLive as your back-end.  This is because LotusLive simply provides IMAP (inbound) and SMTP (outbound) basic services for the Outlook client, while Office365 is powered by Exchange.

For basic email functionality, taking your own email off-line, and the ability to use Outlook (which may already be on your system), either service is sufficient.  If you are looking for a similar experience to running Exchange within your organization, but do not have the facilities or skills to do so on your own, Office365 gives you a very viable alternative.

LotusLive vs. Office 365 : Trial Comparison 1

In the posts I published today ( Office 365 | LotusLive ), I set out to register for both LotusLive and Office 365 for a small group of 5 users to pilot the features of these competitive products.  Initial reactions were:

Office 365

• Simple and intuitive interface.
• Straight forward set of features, Document Sharing, Email, Calendar, Instant Messaging, and Online Meetings.

LotusLive

• Comprehensive set of features.
• Excellent list of native and third-party tools available for the trial.

The immediate contrasts that I recognized were:

1. Office 365 only gives you the basic services, while LotusLive immediately makes a LARGE number of applications available to you during the demo.  LotusLive gives you Activities, Forms, and Charts which seem extremely useful in a business deployment.
2. LotusLive only allows you to use their sub-domain while Office 365 gives you the ability to make a custom sub-domain to personalize your experience in a unique way.
3. LotusLive has a more prominent link to their help to get you started.
4. Office 365 appears to make ActiveSync available to trial members, while it seems mobile email access would be achieved through IMAP or POP3 for LotusLive’s trial.
5. Branding of the LotusLive interface is well documented in the product help.
6. Office 365 immediately presents you with links to help configure your native PC applications (Outlook, Office, etc.) to work with their service.  LotusLive has documentation on configuring local applications to interact with their service, but it requires more steps and user intervention.
7. LotusLive has content tagging built intuitively into their offering.  Office 365 does not have as comprehensive of a content tagging system.
8. As one would expect, the social aspect of LotusLive (Connections) is much more prominent, while Office 365 is very centered around document based collaboration and simplicity of access to common office computing facilities like email and calendaring.

In all, it is obvious to me that these are competitive products.  The experience similarities of the common features like email, calendaring, etc. is what you would expect of rival products from IBM and Microsoft.  The largest difference to me is that IBM’s solution gives organizations more tools or applications.  Integrating with third party CRM solutions, document signing/validation, and so many other apps gives an organization a full spectrum solution in which to run their business.  Office is really focused on bringing Office content to users everywhere and anywhere a browser or smart phone can reach.

The documentation, videos, guides, wikis available and easily accessible for LotusLive are as comprehensive as their offering, but you could argue that it needs to be.  Without some guidance, I can see how someone looking for just the office basics could be lost.  LotusLive does give an administrator the ability to shut off or unsubscribe from applications they do not intend to use which will certainly clean things up for the users, but out-of-the-box… everything is turned on.  Office 365 feels lacking to me in the documentation department, but arguably, its simplicity and smaller set of features enables users to more easily just stumble through the service with little need for hand-holding.

I like both offerings.  Office 365 does make it a bit easier to get a whole group up and running as it provides an interface for importing a list of users in a few simple steps as I discovered, and LotusLive does not allow for multi-user registration without seeking the intervention of an IBM representative.

When evaluating these two products, it seems to be a good idea to seek some references.  Ask for opinions of others who have already adopted each solution and see what features they like/use the most.  What do they not like.  These opinions, when filtered through what your organization finds to be important, canl make for an easier time navigating these two different approaches to cloud delivered enterprise tools.

Other considerations I see include:

• Migration Process
• Costs (which I understand to be comparable)
• Accessibility for Users
• Existing IT Assets to Integrate with

I personally like both offerings, each for their own strengths.  I hope this insight helps.

Office 365: User Registration

After filling out the necessary information to start my Office 365 Beta, the first thing I wanted to do is add my users to my subscription.  You can either enter users one at a time, or generate a CSV file to perform a bulk upload.  I walked through the process to manually setup a single user, and it is extremely straight forward.  The process to add bulk users was not difficult, but seemed worthwhile to document.

The first step would be to log into an administrative account.  This is typically the first account setup when the organization was setup.  I pointed my browser to https://portal.microsoftonline.com and logged in with my credentials.

There is a link on the overview page to Add Users, but that takes you to the form to add an individual user.  Click on Users in the navigation pane on the left.

From the New menu, select Bulk add users then select the link in the middle of the page to download the CSV template.

Typical download dialog will appear based on the browser you are using.  I am using IE8 for this exercise.

Using Excel, I populated the columns with the information I had available for each user.  The only two required fields are User Name and Display Name when importing users with this method.  The User Name field should be the Office 365 email address you intend to assign to the user, and the full name can be simply First Last.

Once I completed filling out the CSV with the information necessary, I saved the modified CSV (using save as… maintaining the csv format) under a different name.  I then went back to my portal page to upload the completed file.

I used the Browse button to find the CSV and upload it to the site.  Office 365 validates the CSV before taking action with it.

You will then have to select the users’ disposition as to are they allowed to sign in, and then specify their location.

Next you will need to assign your available licenses for the application that are part of your organization.

The results of the operation will be emailed to you.  Validate your email address and click Create to complete the operation.

The results page will display the users email addresses and their temporary passwords.

I have found this process to be rather intuitive and simple to navigate.